Operations Manager
Imperial London Hotel Group based in Tavistock Hotel
40 hours a week (5 Days out of 7 Days)
£52, 500 + Benefits
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are currently recruiting for an Operations Manager at Tavistock Hotel
We are seeking an experienced and dynamic Operations Manager to oversee the day-to-day operations of a few hotels within our group. As the Operations Manager, you will be responsible for ensuring that each department delivers a consistently high standard of guest service, achieving business objectives, and maximizing the profitability of all outlets. Your role will involve planning and directing the hotel's main operations, maintaining quality standards, cleanliness, and guest satisfaction. Additionally, you will promote a culture of excellence in guest care, collaborate with Heads of Departments (HODs) to ensure smooth operations, and deputize for the Hotel General Manager when necessary. Your dedication to put authentic London Experiences and memorable stays within everyone’s reach will be crucial to the success of the hotel.
If you are a results-driven and guest-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our hotel by ensuring seamless operations, maximising profitability, and exceeding guest expectations.
Responsibilities:
- Ensure that each department delivers a consistently high standard of guest service, exceeding guest expectations.
- Achieve business objectives and maximise the profitability of all outlets by implementing effective cost controls.
- Plan and direct the hotel's main operations, ensuring quality standards, cleanliness, and guest satisfaction.
- Promote a culture of excellence in guest care through warm welcomes and a desire to exceed expectations.
- Collaborate with all HODs to ensure the smooth running of day-to-day operations and maintain effective communication channels.
- Conduct regular operations meetings with HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
- Deputize for the General Manager in their absence and represent the hotel at various meetings and events
- Address and resolve day-to-day queries, complaints, or problems that arise in the hotel, ensuring guest satisfaction.
- Promote a positive employee relations culture through effective communication, regular team meetings, and fostering a supportive work environment.
- Conduct regular inspections of all departments, assessing guest service delivery, cleanliness, presentation, employee grooming, and overall service standards.
Requirements:
- Previous experience as a Head of Department or an Operations Manager for at least three years within the hotel industry.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills to interact effectively with guests, employees, and stakeholders.
- Strong financial acumen and the ability to analyse data and make informed decisions to maximize profitability.
- In-depth knowledge of hotel operations, quality standards, and guest service delivery.
What you’ll get in return
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)
- Electrical Car Scheme for senior management positions only (subject to eligibility)